Legal Business Name: NexTech Ads
Business Address: 18, Main Road, 8th Floor, New York, USA
At NexTech Ads, we are committed to providing high-quality digital marketing services and complete client satisfaction. However, we understand that there may be instances where a refund is required. To address such cases, we’ve outlined our official refund policy below:
1. Eligibility for Refunds
Refunds may be issued under the following circumstances:
Non-Delivery of Service:
If we fail to initiate the agreed-upon service within the specified timeframe, you may be eligible for a full refund. This includes delays where no activity has started within the expected window after confirmation.
Technical Errors:
In cases where technical issues on our end prevent proper execution of your order, we will aim to resolve the issue immediately. If it cannot be resolved, we will either issue a full refund or provide a different service of equivalent value.
Change of Mind:
If you wish to cancel your order within 24 hours of placing it and the campaign has not yet started, we can issue a full refund. Please note that payment gateway fees may be deducted depending on your method of payment.
2. Cases Where Refunds Are Not Issued
Refunds will not typically be issued in the following scenarios:
Results Not as Expected:
We make every effort to provide high-quality promotional results. However, we cannot guarantee specific outcomes such as engagement quality, follower behaviour, or viral success. If the service has been delivered as described, a refund will not be granted based on outcome dissatisfaction.
Incorrect Client Information:
If the client provides incorrect or invalid information (e.g., broken links, wrong usernames), and the campaign has already been launched based on this input, refunds will not be provided. We strongly encourage all clients to double-check their submission details.
External Platform Changes:
If changes on third-party platforms (e.g., Spotify, YouTube, Instagram) affect service visibility or performance, we cannot issue a refund, as such changes are outside of our control.
Crypto Payments:
Payments made through cryptocurrency are non-refundable. Due to the irreversible nature of blockchain transactions, all such sales are considered final.
3. How to Request a Refund
If you believe you are eligible for a refund, please follow the steps below:
Wait for Review: We will evaluate your case and respond within 7 business days. Additional clarification may be requested if needed.
Email Our Support Team: Send your request to [email protected] with your order number and reason for the refund.
Provide Supporting Information: Include any relevant evidence (e.g., screenshots, order confirmation) to help us review your request.
4. Refund Approval and Processing
Partial Refunds: In some cases, a partial refund may be issued if part of the service was successfully delivered or only a portion of the order is being cancelled.
Approval: If your refund request is approved, it will be processed to the original payment method used for the transaction.
Processing Time: Please allow up to 10 business days for the refund to reflect, depending on your payment provider or bank.
5. Contact Information
For any queries related to our refund policy, please reach out to our support team:
📧 Email: [email protected]
🌐 Website: https://nextechads.com/contact/
We appreciate your trust in NexTech Ads, and we’re committed to delivering reliable and professional marketing support. Thank you for choosing us to grow your online presence.